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Rock Hill Schools

Case Study

At a Glance:

Rock Hill, SC
PreK-12 Enrollment

Frontline Solutions Used:

Inventory & Help Desk Management
School Health Management
Absence & Time
Special Programs Management

Rock Hill Schools

Located just south of Charlotte, Rock Hill Schools is one of the largest districts in South Carolina. Serving a diverse community, the district takes pride in looking for innovative ways to meet the needs of all students. Hiring highly qualified teachers and staff helps maintain the focus on supporting students’ academic, moral, and social-emotional needs, but plenty of work goes on behind the scenes.

As the district’s reliance on technology increased, the Finance and Instructional Technology Departments teamed up to find a better way to manage their 35,000+ assets. Their efforts resulted in creating a system so efficient they can locate any electronic device with a quick barcode scan. Having an accurate inventory helps to forecast future needs for students and staff.

Challenge Rock Hill Schools

The Challenge:

When it came to asset management, there were many pieces of the puzzle to uncover.”

Tennille Woodward, Executive Director of Technology & Innovation

As the Executive Director of Technology & Innovation, Tennille Woodward arrived at the district with a strong background in finance, asset management, teaching, and school administration. She soon realized the department didn’t have a strong handle on asset management and they looked to third party solutions for help. Records of student assets like laptops were tracked on spreadsheets and stored in different places all over the district. When she asked for information about the equipment, finding the exact count and location proved difficult.

The recent pandemic highlighted the need for an accurate inventory of student devices and hotspots to ensure that every student had access to the technology they needed. Assets had a way of moving around and were difficult to track.

When a requisition was sent to the finance office for more equipment, the first question Tennille asked was, “How do you know if you need that? Let’s look at the data. What do we already have? Which schools have the devices?” Getting answers to those questions meant searching multiple sources and took hours of work.

Gaining control of inventory had to be a priority. It was clear that the tech department needed a way to keep precise records that could be integrated with a practical system for tracking and addressing tech support requests.

Solution Rock Hill Schools

The Solution:

Tennille and her team chose Frontline Asset Management because it addresses both needs. With 37 staff members in the tech department, Tennille was intentional about how she planned for the implementation process. She wanted everyone to be on board for a successful transition.

It was decided to manage the shift in small pieces. The first step was to tag all student laptops and enter them into the asset management system. The team needed to collect data to make accurate decisions moving forward. They began by going from site to site to locate and account for all tech items. A reliable ticketing system would help make inventory a priority.

Results Rock Hill Schools

The Results:

Why does asset management matter? A quality system provides accountability for funds allocated to schools, especially the recent COVID relief funds that helped schools meet the technology needs of their students. Tennille and Sabella took the time to explain the inventory tracking process and the correct procedures to move or reallocate laptops to all building leaders.

Advice for a smooth implementation

  • Make inventory a priority; involve leadership and stakeholders
  • Gain buy-in; promote time saved, efficiency, confidence, satisfaction
  • Set benchmarks; monitor improvement
  • Communicate; keep stakeholders informed, revise goals as needed
  • Be consistent; provide support

Getting Buy-in

Every school district tries to maximize its limited financial resources. Conscientious stewardship of assets can free up more funds for supporting students. But how can you get the buy-in from all employees for a significant shift in procedures?

Save time and money so some of that limited funding can be redirected to impact the classroom.”


Tennille and her team promoted the benefits of streamlining processes as a way for everyone to save time and money. Conversations with district leaders helped them understand why the investment in an asset management system would save the district money in the long run.

Before Rock Hill implemented the new system, the old help desk could be confusing for teachers and staff. Figuring out the best way to create a help ticket for a particular issue wasn’t always clear.

As a result, the same request often went to multiple people who worked independently to resolve the issue. Implementing Frontline Asset Management would streamline processes, resolve problems efficiently, and allow the techs to devote more time to other priorities.

One step at a time

The implementation was successful because the team chunked the project into phases. With day-to-day targets in place, the initial phase was devoted to tracking down and accounting for all student devices. When that objective was completed, the team split into groups and went into each building to locate every piece of tech equipment they could.

What might have been a tedious task became a team project. Contests promising incentives and prizes inspired participants to help each other. Clear communication, explicit objectives, and an overall goal helped keep the process flowing smoothly. Sabella Greeley, a talented project manager, was assigned to continually monitor and check data for accuracy. Nobody wanted to be the one with errors found in their work.

Communication and collaboration

The technology team intentionally built relationships with school staff during the implementation process. They worked to remove hurdles, communicate clearly, and provide support. Given the magnitude of the project, they were open to different ideas and willing to adjust. As a result, they accomplished what they set out to do:

  1. Manage assets in a consistent way to eliminate guesswork.
  2. Use data to clearly show whether to purchase more devices or just move equipment around.
  3. Route all purchase orders for devices and other electronic tools through the technology department.
  4. Track every PO and its funding sources when needed.

We are able to pull up information with just a couple of clicks. Before, we would have had to go to a file cabinet and start digging through folders of purchase orders.”

Sabella Greeley , Technology Support

With the transition to Frontline Asset Management behind them, Tennille and Sabella are looking toward future goals. Working with HR to onboard new hires and create a checkout report to make sure all assets are checked out and turned back in are at the top of the list.

About Frontline Education

Frontline Education is a leading provider of school administration software, connecting solutions for student and special programs, business operations and human capital management with powerful analytics to empower educators. Frontline partners with school systems to deliver tools, data and insights that support greater efficiency and productivity, enabling school leaders to spend more time and resources executing strategies that drive educator effectiveness, student success and district excellence.

Frontline’s broad portfolio includes solutions for proactive recruiting and hiring, absence and time management, professional growth, student information systems, special education, special programs, Medicaid reimbursement, school health management, inventory control and asset management, payroll, benefits and financial management, and analytics solutions that help district leaders tap into their data to make more informed decisions for the benefit of their students and communities. Over 10,000 clients representing millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners.

Frontline Education corporate headquarters are in Malvern, PA, with offices in Roseville, CA; Salinas, CA; Andover, MA; Walled Lake, MI; Rockville Centre, NY; Williamsville, NY; Brecksville, OH and Austin, TX.

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