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Getting Help in the Learning Center

Get the help you need – your way. The Learning Center is your personalized destination for support, bringing together support cases, live chat, knowledge articles, tutorials, and community discussions in one convenient place. Start by searching or asking the AI Assistant – you’ll often find the answer in seconds.

What You Can Do in the Learning Center

The Learning Center brings together the tools, resources, and expert support you need to resolve issues faster and get more from your Frontline solutions.

Pro Tip: We recommend searching the Learning Center or asking the AI Assistant before creating a Case. You’ll often find the answer in just a few seconds. 

Chat with Support

Start with the AI Assistant, then seamlessly transition to a live Support representative when / if additional assistance is needed.

Manage Your Support Cases

Create new cases, check the status of existing requests, and view your complete support history from one convenient dashboard.

Search the Knowledge Base

Find answers faster with hundreds of knowledge articles, tutorials, FAQ, and troubleshooting guides.

Ask the AI Assistant

Get instant answers to your questions, discover relevant resources, and receive guided recommendations anytime you need it.

Connect with Your Community

Learn from fellow Frontline users, exchange best practices, ask questions, and find new ways to get more out of Frontline.

Accessing the Learning Center

  1. Sign in to your Frontline account.
  1. Select Help or navigate directly to the Learning Center. 
  1. Browse available resources or use the search bar to find the information you need.

Search for Answers

Start your support journey with a quick search in the Learning Center to instantly access trusted product resources, including articles, tutorials, FAQs, videos, and documentation. It’s the fastest way to find answers and discover the guidance you need without waiting for assistance.

Pro Tip: Search using a product name, feature, or exact error message to surface the most relevant results.

Get Instant Help with the AI Assistant

Start with the AI Assistant to quickly find answers, discover helpful resources, and troubleshoot common issues anytime you need assistance. If your question can’t be fully resolved, you’ll be seamlessly connected to a Support representative for personalized help.

Pro Tip: Ask your question in plain language and include the product name or a brief description of what you’re trying to accomplish for the most accurate results. 

Connect with the Community 

Connect with a community of Frontline users to ask questions, share ideas, and learn practical tips from peers and product experts. Discover real-world best practices and see how other districts are using Frontline solutions to solve everyday challenges. 

Pro Tip: Community discussions often provide practical help and creative solutions beyond what’s available in product documentation. 

Chat with Support

Need help right away? Start a live chat from the Learning Center to get fast assistance with product questions, troubleshooting, navigation, and general support guidance.

Pro Tip: Simply select Chat to begin.  

Submit a Case 

If your issue requires additional investigation or follow-up, submit a Support Case in the Learning Center to work directly with our Support team. Providing details like the product you’re using, steps to reproduce the issue, error messages, screenshots, and any supporting files helps us resolve your request more quickly.

Pro Tip: Providing complete information upfront helps our Support team begin investigating your case immediately.  

Manage Your Cases

Stay up to date on all your support requests with My Cases, your centralized view of every Support Case you’ve submitted. Track case status, communicate with your Support representative, upload attachments, and review completed resolutions—all in one place.

Pro Tip: Everything related to your Support interactions is available in one convenient location.  

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