>Our Solutions > Business Operations > School Inventory Management System > Help Desk Management Help Desk Software for Schools With Frontline’s Help Desk Management for K-12 schools, your teachers, staff, and students will have access to hassle-free, custom ticket templates, and you’ll be able to quickly respond. That way, everyone stays focused on what matters most: teaching and learning. Request a Demo Get visibility into what matters most. Unlock Greater Visibility into District Assets Frontline Help Desk integrates with Asset Management, so you can easily manage the entire lifecycle of every district asset. Easily view details of every asset including who it is currently issued to, serial number, as well as a complete ticket history. Create Custom Workflows and Track Parts Usage Set up issue types and ticket fields to match your needs. Send tickets to the right people with intelligent routing rules. Easily manage repair parts inventory with automatic usage tracking. Empower Your Employees with Knowledge Ensure that employees have access to the information they need when they need it. With the ability to write and develop a knowledge base for your users to quickly resolve many of their questions. Derive Important Insights Monitor your district’s assets and identify performance improvement areas. Use customizable reports to get insight into department performance, team workflows, and key trends, enabling confident, data-driven decisions that save resources and prioritize student success. Why choose an integrated help desk and asset management system? Integrating your help desk with Asset Management lets techs focus on resolving tickets, not managing them. Frontline’s Help Desk software automatically pulls details like location, assignment, and make/model right onto the ticket, providing a full view of asset health and each device lifecycle. Inventory & Help Desk Management Mobile App Manage inventory on the go! With a mobile app that integrates Frontline’s Asset Management and Help Desk systems, you can scan and track assets, create and manage Help Desk tickets, and customize dashboards to show the data most relevant to you. Give your team the flexibility and freedom to work from anywhere. Frequently Asked Questions How will a help desk system save my district money? Utilizing a help desk system helps districts like yours save money by enabling you to track warranty information, and plan tech refreshes. Additionally, reporting and analytics help to streamline workflows, and eliminate paper processes, ultimately saving district dollars. How can students and staff submit a help desk ticket? There are three ways to submit help desk tickets. The user portal is an easy-to-use option for staff and students. It will display the assets assigned to them in Frontline Asset Management and will also allow them to view self-help knowledge-based articles created by the tech team. The second option is email-to-ticket, which uses a pre-designated email alias to create a ticket with the information in the subject, body, and attachments of the email. The third option is for the technician to create a ticket on behalf of the person asking for help. How can a help desk system support data security? With customizable routing rules, you can limit which tickets technicians are able to address. Related Insights View More The Complete Guide to K-12 School Device Lifecycle Management Start Your Frontline Journey Here. Fill out our quick form below to get connected with a Frontliner. Together, let’s explore how our Help Desk Management solutions can perfectly align with your unique needs.
