Quickly respond to help desk tickets to ensure teachers, staff, and students stay focused on what matters most — teaching and learning.
Create custom ticket templates and routing rules.
Meet the unique needs of your district with customizable problem types and sub-types and ticket fields. Create routing rules to ensure the best team workflows.
Unlock greater visibility into district assets.
Frontline Help Desk integrates with Asset Management, so you can easily manage the entire lifecycle of every district asset. Easily view details including who the asset is currently issued to, the asset serial number, and site location, as well as the asset’s complete ticket history.
Empower your employees with knowledge.
Ensure that district employees have access to the information they need when they need it based on their assigned devices. That means fewer questions routing through IT, too! With the ability to write and develop a knowledge base for your users, you can empower employees to find answers to their own questions and quickly resolve many of their questions.
Derive important insights.
Generate insights through reporting that identifies areas where performance can be optimized and monitor the health of your school district’s assets.
Use standard and customizable reports to maintain visibility into department performance, team workflows, and trends that matter most. All of this allows you and your district to make confident, data-driven decisions, save money and resources, and free up time and energy to focus on student success.
“Integrating [Frontline Help Desk Management] was so easy, it just took the flip of a switch to get started.”
Frontline Help Desk Management Overview
Request a personalized demo of Frontline Help Desk Management today.
Frequently Asked Questions
Utilizing a help desk system helps districts like yours save money by enabling you to track warranty information, and plan tech refreshes. Additionally, reporting and analytics help to streamline work flows, and eliminate paper processes, ultimately saving district dollars.
While there is not currently a mobile app, Frontline Help Desk is built to be mobile responsive from a phone’s browser. You also have the ability to save a shortcut icon for Frontline Help Desk directly to a mobile phone’s home screen for quick access.
There are three ways to submit help desk tickets. The user portal is an easy-to-use option for staff and students. It will display the assets assigned to them in Frontline Asset Management and will also allow them to view self-help knowledge-based articles created by the tech team. The second option is email-to-ticket, which uses a pre-designated email alias to create a ticket with the information in the subject, body, and attachments of the email. The third option is for the technician to create a ticket on behalf of the person asking for help.
With customizable routing rules, you can limit which tickets technicians are able to address.