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Quickly respond to tickets so teachers and students can focus on what matters most – teaching and learning

Help Desk Software for K-12 Schools

With GetHelp, teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any technology assets assigned to them. With GetHelp you’ll have the ability to:

  • Use powerfully customizable ticket templates based on flexible types and sub-types
  • Access meaningful details and data for swift resolution
  • Empower users with a knowledge base for independent issue resolution
  • Seamlessly communicate with end users to assist with tickets after submission

GetHelp can also integrate with your asset management system to provide even more insights.

Integrate with Other Systems

Integrate with your asset management system to view complete ticket history and manage each asset’s lifecycle.

Dynamic Insights

Define SLA targets, use customizable reports and analytics to identify bottlenecks, and streamline workflows to quickly resolve tickets.

Fully Automated Platform

Support your school district on every level with a cloud-based system accessed through SSO capabilities.

Customized for Success

Customize problem types, sub-problem types, and ticket fields to meet the unique needs of your school district.

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