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Chesterfield ISD Medicaid state icon

Chesterfield County Public Schools

Case Study

At a Glance:

Chesterfield County Public Schools, located in the Richmond metropolitan area
Student Population
65,000+ students
Certified Staff
4,300+ teachers

Frontline Solutions Used:

Frontline Medicaid & Service Management
Frontline Asset Management

Chesterfield ISD Medicaid

Amy Yaeger began her career with Chesterfield County Public Schools as a Speech and Language pathologist before being asked to move into the Medicaid Support Specialist position about six years ago. As the Medicaid Coordinator, she has played a critical role in the adoption of Frontline Medicaid and Service Tracking software solution.

Challenge Chesterfield ISD Medicaid

The Challenge:

When Amy first started in her role, Chesterfield was utilizing random moments in time studies, so considering a full Medicaid and Service Management solution was certainly going to cause a shift in current processes. Ultimately, Amy felt passionate that a focus on universal documentation and service tracking, regardless of Medicaid eligibility, was necessary to ensure equity for students.

Without a central repository to house all service provider records, service providers were left to maintain their own disparate systems and records to document their services. This left Chesterfield in a situation where it was difficult, if not impossible, to access the data and records to demonstrate the services students were receiving as well as the impact of those services.

Ultimately, Amy knew that implementing a new program like this would require a vendor that could provide the support and involvement needed to ensure the successful adoption of the program, which Amy strongly considered when selecting a technology partner to support Chesterfield through this transition.

Solution Chesterfield ISD Medicaid

The Solution:

Frontline Medicaid and Service Management offered a comprehensive solution that provided Chesterfield County Public Schools with the data, accountability, compliance, and most of all, support, that was needed to run a successful Medicaid program. While the goal of a Medicaid program is often to maximize reimbursements, the benefits that Frontline was able to bring to Chesterfield extend well beyond reimbursements.

Results Chesterfield ISD Medicaid

The Results:

Frontline Medicaid & Service Management provided the system needed to kick off positive change in the district. The Special Education teams were seen in a new light now with data to support the services and work they were doing.

We can stand on a firm foundation of data. I think it’s helped build trust with our IEP teams that we’re not just willy-nilly dismissing or changing services or changing goals. We have the data, we can show you, we can prove it to you.”

Amy Yaeger, Medicaid Coordinator


Frontline provides Amy with the data she needs to support her team.

From an admin perspective, it’s just the access to everything. There’s nothing that a provider does that I can’t look up.”

Amy Yaeger

Amy’s focus on having providers document every single service has benefited the district in a number of ways.

In my mind, if you don’t write it down it didn’t happen. It has absolutely helped us maximize our reimbursement, which is obviously the most important thing in any Medicaid program, but it’s also been really beneficial in legal situations where we’ve been able to pull documentation for providers to provide to our legal team and get through that mediation or due process with less stress on the provider, without having to find or compile records.”

Amy Yaeger

Accountability & Compliance

Accountability and compliance are critically important in special education programs. Knowing that there is a single source of truth for service provider records has allowed Amy and her team, as well as school and district administration, to confidently review student service records at any time, knowing they have access to the information they need.

Frontline Medicaid & Service Management has been beneficial for parents who are calling administrative teams saying, ‘I don’t think my kid is getting speech’ or ‘I don’t think my kid is getting occupational therapy.’ Especially with our itinerant staff that travel a lot, parents and teachers just think they’re not seeing kids, and we’re able to pull that information and back up and support our providers from an administrative standpoint without having to say, ‘let me check on that and get back to you.’ We’re able to immediately say, ‘Nope. They saw them on the following days. So, from a compliance and accountability standpoint, in addition to the reimbursement, it’s been hugely beneficial to us.”

Amy Yaeger

Medicaid Support Manager

Frontline supports Chesterfield with a Client Success Team as well as a Medicaid Support Manager. These roles are instrumental in supporting Amy and her team. Even after years of using the system, Amy looks forward to her monthly meetings with her Medicaid Support Manager. Amy’s relationship with her Medicaid Support Manager has been instrumental in ensuring that Chesterfield is running an efficient and compliant Medicaid program that supports all children- while maximizing reimbursements.

Our Medicaid Support Manager will say ‘here are some like low-hanging fruit that you can fix like missing signatures, missing plans of care, things like that.’ It’s nice for me to be able to kind of see that. It’s nice to see the sort of things that aren’t getting claimed and why they aren’t getting cleaned and what are those exceptions.”

Amy Yaeger

Each month, Amy has a pre-determined time to meet with her Medicaid Support Manager. Just knowing she has time every month to ask questions, allowed her to compile her questions and feel confident she’d be able to work through everything. The Medicaid Support Manager also does a lot of the heavy lifting to help the district maximize reimbursement and works to ensure they aren’t missing out on any of their eligible funding.

The client services team and the client managers are the most amazing people. They’re able to answer all of my questions almost immediately, which I really appreciate. Even if they don’t have the answer, they will look into it and get back to you.”

Amy Yaeger


Shortly after working through the changes of implementing a new Medicaid & Service Management solution, the state implemented a new IEP system, which came with its own set of challenges. Amy feels strongly that they were able to weather that transition more easily than other districts because of the strong foundation of service tracking Chesterfield built with Frontline.

Frontline’s reporting is outstanding, and the data available is accurate and correct, and easily accessible. I find that that’s the biggest complaint I hear from districts that don’t use Frontline. They can’t rely on their data. It’s not accurate. We went to a new statewide IEP system so having a reliable place for data has been really useful in the last two years. Frontline’s reporting is just light years above and beyond what I’ve heard from what other people are using in the State. The data is so much more useful than just Medicaid.”

Amy Yaeger

About Frontline Education

Frontline Education is a leading provider of school administration software, connecting solutions for student and special programs, business operations and human capital management with powerful analytics to empower educators. Frontline partners with school systems to deliver tools, data and insights that support greater efficiency and productivity, enabling school leaders to spend more time and resources executing strategies that drive educator effectiveness, student success and district excellence.

Frontline’s broad portfolio includes solutions for proactive recruiting and hiring, absence and time management, professional growth, student information systems, special education, special programs, Medicaid reimbursement, school health management, inventory control and asset management, payroll, benefits and financial management, and analytics solutions that help district leaders tap into their data to make more informed decisions for the benefit of their students and communities. Over 10,000 clients representing millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners.

Frontline Education corporate headquarters are in Malvern, PA, with offices in Roseville, CA; Salinas, CA; Andover, MA; Walled Lake, MI; Rockville Centre, NY; Williamsville, NY; Brecksville, OH and Austin, TX.

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