Kentwood Public Schools

Before Kentwood PS implemented Frontline, a hiring supervisor found and selected candidates, and then hired them, simple as that. But in reality, this very simplicity sometimes caused confusion because paperwork didn’t always make the full circuit.

The electronic pipeline makes the hiring process much faster and more efficient. It eliminated crossed wires that sometimes resulted in hiring employees without all the boxes checked to justify positions and get them on the payroll.

New streamlined procedures require Kentwood PS supervisors to select one of the 300 job templates for different positions in the district. Submitting a requisition to post an opening and start the ball rolling is the first step in the hiring process. Once the position has made its way through the assigned approvers and a candidate is hired, onboarding is a breeze.

Managing paperwork for employee benefits used to be one of those jobs that required piles and piles of folders. Every insurance company required different forms. Full-time staff members qualified for various benefits based on their positions. After KPS implemented Frontline Central, the benefits coordinator traded the stacks of folders on the floor in her office for electronic documents. She now has access to customized forms for each position. New hires and current employees can complete and submit documents entirely online, eliminating the need for paper.

Eric proudly mentioned, “We’ve eliminated file cabinets!” Almost. Folders filled with employee records, past and present, used to take up half a building. Since the move to electronic storage, the remaining files are in a 10’ x 10’ room. Frontline Central now stores all records for 421 current employees hired in the past two years. HR staff is working on scanning and adding documents to Central for 1,000+ employees hired prior to the implementation of Central.

Access to substitutes is essential to the district’s goal of having a well-trained teaching staff. School secretaries check Frontline for teacher absences at the start of each day. Adjustments can be made to ensure that all open positions are covered. When teachers need time to collaborate on professional learning activities during the regular workday, they know how to enter a substitute request in advance through Frontline Professional Growth. Every request goes through an approval process, eliminating lost leave requests and unapproved absences.

Using Frontline systems enhances the image of the professional, well-organized district Kentwood PS works hard to maintain. Teachers feel confident that a qualified substitute will take their place in the classroom so students can continue learning.

Sometimes unexpected events – like the COVID-19 pandemic – turn things upside down, and even the best solutions can’t solve substitute shortages. Kentwood came up with the creative solution of hiring site-based temporary employees to serve as substitute teachers. Frontline can help keep track of which positions are open throughout the school day, ensuring that someone is always available to provide instruction when needed.

Remember the paperwork that new hires complete and submit online? It includes instructions for setting up a Frontline account so new employees can use district email to communicate with HR and other district staff immediately. Along with email, they also have access to all required training courses through Professional Learning Management.

Each new teacher and support staff member must complete state-required Safety and Compliance training, along with job-specific courses. Before Frontline, individual users had to be enrolled manually in every course. Now, Kentwood PS bundles required training for each employee group in Professional Learning Management.

All new teachers in Michigan must complete a series of required courses for foundational knowledge and recertification credits. Those courses, including Best Practices of Lesson Planning, Effective Questioning Techniques, Efficiently Managing Your Time, and PBIS in the Classroom, are available on demand in the Learning & Collaboration Resources component of Professional Growth. Kentwood teachers never have to go outside the district in search of professional learning opportunities.

Along with required training for new employees, in a typical year Kentwood offers almost a thousand professional development events across the district. All teachers and many other employee groups need to take continuing education classes for recertification and compliance. Professional Learning Management provides the tools the district needs to manage and track all employee PD, maintain electronic portfolios for teachers, and report recertification hours to the state automatically. It sure beats the old way of trying to keep track of professional development activities on paper!

“What counts and what doesn’t count was always a big issue. Now I can just pull a report and push it all to the state.”

School administrators conduct multiple observations and evaluations for all new and tenured teachers each year. They use evaluation results to drive learning and track its impact on the classroom with Professional Learning Management. Administrators often recommend the resource library to individual teachers to ensure professional learning leads to growth. Teachers can also use the Learning & Collaboration Resources to satisfy state requirements.

When the COVID-19 pandemic arrived, bringing with it school closures, staff shortages, and an unprecedented teacher absentee rate, professional development screeched to a halt. Kentwood adapted Employee Evaluation Management to meet their needs. Thanks to all the backend management tools available, Eric was able to close out all tasks that didn’t need to be completed and change the end-of-the-year composite score processing. He created customized forms to meet the unexpected challenges so that all teacher and staff evaluations could be documented and completed.

“The most valuable part of Frontline is the online form submission.” Eric says it’s key to all recent improvements, including:

• Getting rid of paper
• Sending all forms electronically
• An employee database that has everything in it, in one place
• No filing cabinets, no spreadsheets, no tracking down missing forms

After implementing Frontline solutions, Kentwood decided to revise their whole employee tree and review positions to evaluate how they all work together. Thanks to their successful transition to integrated technology platforms, the district can move confidently ahead on its path of continuous improvement.