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Mountain View Los Altos Union High School District

Case Study

At a Glance:

Mountain View, CA
K-12 Enrollment

Frontline Solutions Used:

Frontline HRMS
Asset Management
SIS Integration
Frontline Help Desk Management

Mountain View Los Altos Union High School District

Mountain View Los Altos Union is a diverse school district in Silicon Valley, serving nearly 4,600 students across two high schools, an adult education center, and an alternative high school.

When the Director of IT, Bob Fishtrom, first joined MVLA, he wanted to give school staff an easy way to track and support their Bring Your Own Device initiative and improve student access to technology. The district did not have an asset management system in place and was also in need of a user-friendly help desk system with the ability to build out a knowledge base. The help desk system also needed to have front-end customization, giving staff the ability to quickly input problem types and resolve common issues.

Challenge Mountain View Los Altos Union High School District

The Challenge:

When MVLA moved to distanced learning during the pandemic, there was a massive influx in demand for devices. With this demand came a critical necessity for a software solution that could track inventory, quickly assign devices, and create accountability — the need to understand what the school currently had in stock and where items were located became apparent. The school district also needed a help desk that integrated with its asset management solution with easy data flow between systems.

Solution Mountain View Los Altos Union High School District

The Solution:

MVLA began implementing Frontine’s Asset Management system to modernize its asset management process and improve data accuracy. The integration with Frontline Help Desk Management provided users with an easy-to-use system to track support tickets.

These two integrated systems created a powerful solution to eliminate disparate systems and resolve tickets efficiently without back and forth. Having details of an asset in the support ticket history within Asset Management helped the school manage an asset’s complete lifecycle from purchase to repair to disposal.

Frontline Help Desk Management allowed MVLA to tailor the software to the needs of their schools.

The customizable menu allows you to be specific to common issues staff face, and from there drill down into the issue type such as a SIS (School Information System) and pinpoint a campus level SIS person before it goes to a district SIS person. It makes life a lot easier.”

Results Mountain View Los Altos Union High School District

The Results:

Detailed Reports

Efficient Ticketing

Rapid Device Distribution

Bob Fishtrom was able to get Asset Management implemented just in time for pandemic shutdowns and remote learning. When distributing devices for take-home devices, MVLA enacted a drive-through system. Asset Management made this distribution method extremely fast and efficient. Staff quickly scanned IDs and devices, assigning them to students — a process that typically took 15 seconds per person. Bob said, “We were knocking kids and families through the device distribution line in under 30 seconds for both Chromebooks and a wireless hotspot if needed. It was extremely effective.”

MVLA was also able to use Asset Management for contact tracing as well, potentially preventing the spread of COVID-19. One student went to a campus to switch out a Chromebook, and soon after, he tested positive for COVID-19. The staff needed to quickly figure out when the student was on campus and who he may have interacted with. Because MVLA has Asset Management, school administrators identified the exact time the student was on campus through the device checkout time. That time stamp, along with the school’s video safety surveillance system, allowed administrators to create a contact tracing map for potential exposure and instruct those in contact to self-isolate, stopping a possible school outbreak.

MVLA is now in its second year with Frontline Help Desk Management. The system has worked flawlessly and MVLA IT has not received any end-user complaints or concerns. Additionally, MVLA IT has seen a large decrease in the number of tickets, given the helpful Knowledge Base articles that appear when tickets are entered. Frontline Help Desk Management’s analytics also provide important statistics that Bob regularly shares MVLA’s leadership team.

About Frontline Education

Frontline Education is a leading provider of school administration software, connecting solutions for student and special programs, business operations and human capital management with powerful analytics to empower educators. Frontline partners with school systems to deliver tools, data and insights that support greater efficiency and productivity, enabling school leaders to spend more time and resources executing strategies that drive educator effectiveness, student success and district excellence.

Frontline’s broad portfolio includes solutions for proactive recruiting and hiring, absence and time management, professional growth, student information systems, special education, special programs, Medicaid reimbursement, school health management, inventory control and asset management, payroll, benefits and financial management, and analytics solutions that help district leaders tap into their data to make more informed decisions for the benefit of their students and communities. Over 10,000 clients representing millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners.

Frontline Education corporate headquarters are in Malvern, PA, with offices in Roseville, CA; Salinas, CA; Andover, MA; Walled Lake, MI; Rockville Centre, NY; Williamsville, NY; Brecksville, OH and Austin, TX.

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